Challenge: Help a seasoned short-term rental owner receive more five-star reviews, become an Airbnb Superhost, and drive more bookings year-round.
Background
Robert purchased his Park City vacation property in 2019 and had been successfully managing it as a short-term rental. Despite bookings being steady, Robert couldn’t figure out how to encourage guests to leave reviews and become a Superhost on Airbnb.
During his time managing his vacation rental on his own, Robert found it difficult to devote more of his time to communicating with guests along with taking care of mid-stay requests. Robert doesn’t live in Park City full-time. Therefore, he would often have friends check in on his property or assist guests while out of town.
Robert soon realized he needed additional help to provide his guests with excellent service and around-the-clock support. He began looking for a vacation rental management company to partner with. Robert reached out to AvantStay when he learned about our in-app upgrades and experiences, on-the-ground local support teams, and Airbnb Superhost status.
Solution
During the onboarding process, Robert discussed his struggle with becoming an Airbnb Superhost and not always being able to go above and beyond for his guests. He was pleased to learn that AvantStay’s local support team in Park City is available 24/7. The team can take care of every guest issue and stock the home with personalized welcome packages before each stay. Robert was also excited about AvantStay’s in-app upgrades and experiences, allowing his guests to request in-home massages, fridge stockings, mid-stay cleanings, and more.
With the COVID-19 pandemic still present, cleaning also became difficult for Robert. His home now receives premium care from AvantStay’s housekeeping team. The team professionally cleans after every stay, adhering to CDC-grade cleaning standards and a premium 100-point checklist.
On the design front, AvantStay’s interior designers saw an opportunity to refresh Robert’s home. They purchased furnishings to create a cozy space for guests to warm up after a day of skiing or relax after hiking, fly fishing, mountain biking, or exploring the town.
Property performance
Time with AvantStay: 13 months
Occupancy rate: 67%
Weekend occupancy rate: 77.5%
Rental income: $96,850
Results
After a year of working with AvantStay, Robert is officially an Airbnb Superhost with a five-star rating overall, and five stars for both communication and cleanliness. His short-term rental now receives more positive reviews than ever, with guests frequently commenting on the welcome gifts, in-app upgrades, amenities, and design.
Overall, Robert’s Superhost status and positive reviews have helped Robert increase bookings, even during Park City’s off-season. Since partnering with AvantStay, Robert’s occupancy rate increased to 67%, surpassing the average rate of 47% for the market.
“10/10 would recommend AvantStay for any short-term rental owners,” said Robert. “Even being located in a seasonal destination, my property still has more bookings than ever. My neighbors keep asking me how I keep the place filled. I’m always excited to tell them about AvantStay.”
Interested in learning more about vacation rental management with AvantStay? Our team of experts is here to help. Unlock your vacation rental’s full value and get started with our team today.
