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Homeowner  •  August 11, 2022

AvantStay Unlocked: Best-in-Class Care

Anna Ellison
Anna Ellison

With over six years of content marketing experience, Anna is a writer on the AvantStay team. Throughout her career, she’s given brands a voice and told stories across diverse industries including broadband, fintech, hospitality, mobile apps, and real estate.

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Are you on the hunt for a vacation rental management company that goes above and beyond for you and your home? Look no further! When you partner with AvantStay, you’ll receive best-in-class care, guaranteed. To do so, we built a national brand and hospitality platform designed for the way people travel today, all while maintaining a local presence. We provide a hotel-like experience with the comforts of a home, supported by our proprietary, tech-enabled operational dashboards, and an industry-leading ratio of dedicated on-the-ground field teams that keep your home in excellent condition year-round. Keep reading to discover how AvantStay provides an exceptional homeowner experience, premium home care, and a first-class experience for guests. 

Exceptional homeowner experience

Our top priority is to simplify the short-term rental process for our homeowners and create lasting memories for our guests. As an AvantStay homeowner, you’ll receive unmatched personalized service and visibility from our dedicated local support teams and tech-enabled platform. 

Industry-leading home-to-team ratio

We have a best-in-class ratio of local support to homes with 24/7 dispatching. Each AvantStay home is assigned three main contacts: an Owner Experience Manager, local Area Manager, and a Regional Manager, so you always have a point of contact and quick response times. Our local teams are also available 24/7 for dispatch to your home within 45 minutes, should any issues arise. 

Tech-enabled platform 

AvantStay homeowners stay in the know with our proprietary tech suite that provides property insights, work order management visibility, and better guest management and home protection. With Lighthouse, our digital owner portal, homeowners can view all information related to property bookings, view revenue information for reservations, access monthly statements, and more! 

Premium care for your vacation rental home 

To ensure that every AvantStay property is meticulously cared for, we employ a highly trained staff with the highest standards of professionalism and care. At your home, our local operations teams manage maintenance, upkeep, and surveillance, while our housekeeping team professionally cleans after every stay in adherence with CDC cleaning standards and our 100-point cleaning checklist. We also have pre-negotiated rates with top local vendors that we know and trust, saving you money on maintenance costs.

Proactive home care

We like to be proactive, not reactive. Every quarter, we conduct a full inspection and audit with seasonal considerations to prevent issues before they arise, ensuring your home is cared for and maintained. In addition, we perform three indoor/outdoor home inspections between each guest stay: a post-guest checkout inspection, an inspection of clean, and a pre-arrival inspection. 

Preferred vendor network 

We have local pre-vetted vendors at negotiated wholesale rates, allowing you to increase profits. Our boots-on-the-ground team maintains relationships with vendors in every market, allowing us to deliver consistent, premium service levels. 

We’re also able to keep a pulse on quality control with our dedicated vendor management app, Fresh. The app is integrated with our operational processes and systems and provides work order approval flows, instructions, and quality standards for all field operations. 

Smart technology package 

Our monitoring and prevention (IoT) technology package is added to each home during the onboarding process and installed at no cost to homeowners. This includes a keyless entry system, Ring video camera, and NoiseAware and Party Squasher devices. We can monitor noise levels and ensure our guests don’t engage in any excessive partying that could disturb your neighbors or disrupt your community. 

Our technology package is also integrated into our operational dashboard, giving our Guest Experience team real-time insight into what’s happening at each property. Our team is alerted anytime someone calls the customer service line about your home. We monitor any neighbor complaints coming through so we can watch security trends both at your home and in the market to decide if additional measures need to be taken.

First-class guest experience

We set the new standard for vacation rentals by delivering a consistent, high-quality vacation experience. We give guests all the amenities of a hotel, paired with the comfort of a private home. One of the ways we’re able to do this is with our dedicated concierge team. Guests can take advantage of our exclusive concierge services to book a private chef or in-home massages, request fridge stocking, schedule mid-stay cleans, and more. In addition, our local partnerships offer guests an opportunity to experience any destination like a local with personalized recommendations and exclusive discounts. 

Partner with the vacation rental experts

Employing a combination of our best-in-class care, streamlined back-end operations and technology, and elevated hospitality brand, AvantStay helps you earn more revenue than any other property management company. We take care of all the work to maximize your home’s returns—it’s that simple.

Interested in learning more about AvantStay’s full-service management services? Our team is ready to help. Get started with our vacation rental management experts today!

Anna Ellison
Anna Ellison

With over six years of content marketing experience, Anna is a writer on the AvantStay team. Throughout her career, she’s given brands a voice and told stories across diverse industries including broadband, fintech, hospitality, mobile apps, and real estate.

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