Name
Cameron Tabucchi
Where are you based?
Reno, Nevada
Job Title
Guest Experience Manager
How long have you worked at AvantStay?
2.5 years
How would you describe your job & responsibilities to someone who doesn’t work in your field?
In my role, I collaborate closely with my team to guarantee that every guest enjoys a 5-star experience from booking to check-out. Beyond our daily interactions, I focus on enhancing our systems, like Zendesk, optimizing our team schedules, and working with other departments to align and improve our processes. Ultimately, the goal of my role is to ensure that guests feel valued and supported while also maintaining an efficient (and happy!) team.
How do you like to start your work day?
A walk with my pup, Enzo, a good podcast and strong cup of coffee.
What teams do you collaborate the most with at work?
Product and Field Teams.
What is your favorite thing about working at AvantStay?
There are many to name, but what I love most about working at AvantStay is being surrounded by true experts in hospitality and guest experience. It’s inspiring how, in every problem-solving session, the first question we ask is, “How will this affect the guest or owner experience?” This creates an environment where people are prioritized, and every decision reflects our dedication to exceptional service. I find it incredibly rewarding to be part of a team that genuinely values this approach, making our work not just impactful but also fulfilling.
What advice would you give to someone looking to join your team?
Focus on developing your problem-solving skills; we often encounter unique challenges, and a proactive attitude can go a long way. I often find myself reflecting on challenges at AvantStay and think to myself “wow, definitely never thought I would be coming up with a solution for this kind of problem.” Embrace the unexpected and be prepared to be the decision-maker on unique situations!
What is something that you’re proud of that you’ve accomplished in your role?
We fully transitioned to Zendesk in 2024, a project that took over six months and was designed from the ground up. This truly was a once-in-a-career opportunity, and I’m incredibly proud to have been part of the team that made it happen.
Which AvantStay home is on your bucket list?
The Date Palm Estate would be a dream! I love the desert and especially Palm Springs.
What is something most people don’t know about you?
We trained our dog Enzo to hunt truffle mushrooms. It’s a silly hobby, but so fun to see him find the treasures!
What do you like to do in your spare time?
I’m a sunshine chaser! You can usually find me out on a hike, enjoying time on the water, biking, or planning my next adventure to do those things.
Before working at AvantStay, what was the most unusual or interesting job you’ve ever had?
I spent a few summers as a pedicab driver on Fisherman’s Wharf in San Francisco.
What is your favorite AvantStay memory?
Witnessing the team’s incredible resilience during natural disasters. Whether it’s wildfires, hurricanes, or massive snowstorms, our local teams are right in the thick of it, fully committed to ensuring the safety of our homes and guests. It’s truly inspiring to see such dedication and teamwork in the face of adversity, and it reinforces the strong bond we have as a team.
What’s the best advice you’ve ever received?
Do what is right, not what is easy. I use this re-framing daily when making decisions, as it helps me stay aligned with what is right for the business and ensures that I prioritize the best outcomes for our guests and team.
What’s your favorite Slack channel?
#gx-onshiftquestions – it’s a centralized space where the GX team can help out each other and anyone else in the company who needs our support.
What’s your favorite AvantStay employee perk?
First and foremost, the people I work with are the biggest perk! I also love being able to work remotely and visit beautiful AvantStay properties
What has working at AvantStay taught you about the most?
At AvantStay, I’ve had the opportunity to work in a “two-sided” marketplace for the first time, where keeping both guests and owners satisfied presents unique challenges. I genuinely enjoy the challenge of finding that balance—ensuring both parties are happy and prosperous.
Where is your favorite vacation spot?
Can’t pick one, but top favorites = Japan, Iceland and Tahiti.
