Luxury Vacation Rental Management

Our fee is a percentage of the gross booking revenue, designed to be all-inclusive and transparent. Unlike many competitors, our single fee covers comprehensive services including:

• Marketing & Distribution: Listing your property on all major channels (Airbnb, Vrbo, Booking.com, etc.), dynamic pricing, and revenue optimization.
• Guest Management: Handling all pre-stay inquiries, securing bookings, managing guest communication, and providing 24/7 support throughout their stay.
• Operations: Arranging professional cleaning, coordinating maintenance, handling property preparation, and conducting inspections between every stay.
• Financial Reporting: Monthly statements, tax document preparation, and remittance of owner payouts.

We eliminate hidden costs, providing clarity on your net income. Specific percentages are personalized based on the property location, type, and expected revenue, which we'll discuss during your consultation.

Yes. While our standard is a comprehensive "Full-Service" model where we handle every aspect of the home, we offer flexible management programs designed to meet the unique needs of different investors. During your consultation, we can discuss tailoring a plan that aligns with your specific revenue goals and level of desired involvement.

We leverage a proprietary, vertically integrated tech stack built specifically for the high-end vacation rental market:

• Lighthouse (Owner Portal): Your 24/7 command center. View real-time performance data, access financial statements, and block off personal dates instantly.
• Butler (Guest Experience): A mobile-first concierge app that allows guests to book upgrades, request mid-stay cleanings, and access home manuals, reducing friction and boosting satisfaction.
• Voyage (Pricing Engine): Our AI-driven revenue management tool that adjusts rates daily based on market demand, local events, and historical data to maximize your yield.
• Smart Home Tech: We utilize smart locks for keyless entry and NoiseAware technology to monitor decibel levels, ensuring asset protection without compromising guest privacy.

We implement a strict, multi-layered vetting process to ensure only respectful guests stay in your home.

• Identity Verification: We require government-issued ID verification and utilize background screening tools for every booking.
• Age Requirements: We enforce a strict minimum age requirement (typically 25+) for the primary booker to reduce the risk of immature groups.
• No-Party Policy: Our "Respect the Community" policy is strictly enforced via noise monitoring technology and local security teams who can intervene immediately if noise thresholds are exceeded, protecting your home and your relationship with neighbors.

We believe in earning your business every day, but our standard agreement is typically a 12-month term.

• Commitment: This period allows us to fully optimize your listing, implement dynamic pricing strategies, and secure future bookings (often 6+ months out) necessary to maximize your annual revenue.
• Flexibility: We offer clear and mutually agreeable termination clauses. Should you need to exit the agreement, we have a process that primarily focuses on honoring confirmed future bookings to protect guest experience and your reputation.

We utilize dedicated local Field Operations teams to manage all routine and emergency property needs using a combination of proprietary technology and trusted vendors.

• Routine Maintenance: Our team performs preventative checks and coordinates skilled local vendors at preferred rates between stays.
• Emergency Response: Our 24/7 on-call team responds immediately to critical issues (e.g., burst pipes, power failures) to protect your asset and ensure guest safety and comfort.
• Owner Approval: For larger repairs exceeding a pre-approved threshold (usually $300-$500), we contact you directly before proceeding. Smaller, immediate fixes are handled swiftly to prevent issues from escalating.

Absolutely. Owner use is a core benefit of owning a vacation rental. Through our Lighthouse portal, you can view your calendar and block off dates for personal stays instantly. While we encourage you to reserve your dates with as much advance notice as possible to avoid conflicting with existing bookings, you retain the flexibility to enjoy your property whenever you wish.

Yes. Navigating local STR laws can be complex, but you don’t have to do it alone. Our internal Policy & Legal team constantly monitors regulations in every market we operate in. We assist you with the permit application process, ensure your home meets all local safety codes (fire extinguishers, egress, etc.), and manage the ongoing renewal of your licenses to keep your rental fully compliant and legal.

Our goal is to get your property live and generating revenue as quickly as possible, typically within 2-4 weeks of signing.

• Week 1-2: We conduct an initial property audit, install smart home tech, and schedule our professional photography and 3D tour team.
• Week 3-4: Our listing team builds your profile across all channels, optimizes your SEO, and launches your property to our database of travelers.

Note: If your home requires significant interior design updates or furnishing, we will provide a custom timeline during your consultation.